Terms & Conditions

Whitby Ice Rink, hosted by the Promoter (Welcome To Whitby CIC)

Ice Rink Rules

These rules apply to all skaters and guests. By purchasing a ticket and or entering the skating marquee, you agree to abide by them.

  • You must obey management and or stewards at all times
  • You must listen for and comply with announcements
  • Please be considerate of other skaters, especially when the rink may be busy
  • You must always skate in an anti-clockwise direction
  • Ensure skates are fastened securely and wear appropriate clothing


Do not:

  • Enter the premises if under the influence of alcohol or drugs
  • Climb on or over or sit on the barriers
  • Skate at an excessive speed
  • Endanger the safety of others in any way
  • Eat or drink or drop litter on the ice
  • Smoke or use e-cigarettes anywhere inside the marquee or food areas
  • Skate in a chain of more than two skaters
  • Wear clothing that restricts vision
  • Carry anyone on the ice
  • Carry bags or wear headphones on the ice
  • Chip, throw or spray ice
  • Use mobile phones on the ice
  • No spins or jumps during public sessions


The Promoter reserves the right to refuse entry or ask any person to leave the premises owing to unreasonable behaviour without refunds. The management does not accept responsibility for injuries or accidents, however caused, or accept responsibility for the loss, theft, or damage of any personal property.



Skaters and Spectators understand and agree to the following:

  1. All persons using the rink do so at their OWN RISK, the Promoter shall not be liable for any loss or injury.
  2. By engaging in skating, all skaters and spectators are deemed to have knowledge of, and assume the risks of skating which include, but are not limited to:

Injuries that result from contact or collision with other skaters or individuals on the rink

Injuries that result from falls

Injuries that involve objects or artificial structures that are within the properly intended path of travel of the skater

  1. The Promoter reserves the right to refuse admission to the ice rink and/or the venue and shall be entitled to conduct security searches to ensure the safety of all visitors.
  2. The Promoter shall be entitled to request visitors to leave the venue at any time, with no refund. The Promoter shall be entitled to remove anyone from the venue who is, or who appears to be, under the influence of drugs or alcohol or who in the reasonable opinion of the Promoter is conducting themselves in a manner inappropriate to their continued attendance.
  3. The Promoter shall be entitled to eject any visitor to leave the venue if they do not follow the rules of the rink or further instruction by any of the Ice Rink team. The rules of the rink will be clearly displayed around the rink for visitors to read before entering the ice rink.
  4. For safety reasons children need to be over the age of 4 to go onto the ice, children using the rink must be able to walk (except in the case of wheelchair skaters). Children aged between 4 and 9 years must be accompanied by an adult when on site or on the ice.
  5. Smoking (including e-cigarettes), eating and drinking are prohibited on the ice rink for health and safety reasons.
  6. The use of photographic and recording equipment or mobile phones is prohibited on the ice rink for health and safety reasons.
  7. All tickets are issued subject to the rules and regulations of the venue and licensing laws.
  8. Tickets cannot be resold, exchanged, refunded, or transferred. To do so or to alter or deface any ticket will render it void. It is the ticketholders responsibility to check his or her tickets, as mistakes cannot always be rectified.
  9. The Promoter will not be responsible for any tickets which are lost or stolen.
  10. The ticket holder has a right only to a session of the value corresponding to that stated on the ticket.
  11. Ticket holders will not be permitted to continue skating once their allocated session is over.
  12. The Promoter is not liable if the visitor arrives late for any reason and misses their session. The Promoter is not obliged to refund the ticket or reallocate a new session time.
  13. In the event any session is cancelled, or curtailed refunds will only be given if such cancellation or curtailment occurs less than 30 minutes after the start of the session in which case ticket holders will be offered alternative sessions (subject to availability).
  14. By entering the site visitors consent to being photographed, filmed, or recorded as visitors attending The Whitby Ice Rink, and to publicise the event in the future.
  15. The Promoter accepts no responsibility for any damage, loss or theft of any personal property that occurs whilst ticketholders are at the event, on any part of the site, or in any part of the event site or structures.
  16. In the event of any conflict between these terms and conditions and the terms and conditions imposed by any ticket agency, these terms and conditions shall prevail.
  17. The Whitby Ice Rink is a leisure / family-friendly / amateur rink and figure skaters are not permitted to do jumps or spins, as this activity is dangerous for the other skaters.
  18. Free Essential Carer/Companion tickets are only available to accompany Wheelchair skaters. The Promoter reserves the right to require evidence to support requests for such tickets.